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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Login problems with Windows 10

Customer Question

Login problems with Windows 10
Submitted: 1 year ago.
Category: Laptop
Expert:  Jason Jones replied 1 year ago.
Hello,I am the person that will be helping you today.At the login screen, is your username an email address or just a username?I will be standing by, looking forward to your response.Thank you,Jason
Customer: replied 1 year ago.
I have addressed this matter earlier. A/c 26595432 order ID 16213251-753. The solutions offered did not work
Expert:  Jason Jones replied 1 year ago.
At the login screen, is your username an email address or just a username?
Customer: replied 1 year ago.
The log in screen requires a password *****
Expert:  Jason Jones replied 1 year ago.
It doesn't show your username or email address?
Customer: replied 1 year ago.
No
Expert:  Jason Jones replied 1 year ago.
What does it say on the screen?
Customer: replied 1 year ago.
Sorry it shows the name Junior above a box that requires a password
Expert:  Jason Jones replied 1 year ago.
When is the last time you were able to log in?
Customer: replied 1 year ago.
Yesterday. I drew a blank on the password ***** morning when I tried to log in
Expert:  Jason Jones replied 1 year ago.
Are there any other accounts on the computer that you can log into?
Customer: replied 1 year ago.
No. Are you still there
Expert:  Jason Jones replied 1 year ago.
Yes, I am still here. I have followed the procedure below to recover the Windows password ***** few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.Please, follow the instructions below to reset your computer's password:- Click the following link and save the file: http://ophcrack.sourceforge.net/download.php?type=livecd- Burn that ISO file to a CD. You can use the application found here if you do not have a CD burner: http://cdburnerxp.se/en/home- Place the CD in the problem computer, turn it off, turn it on, press the shortcut key responsible for the boot menu ( F12, ESC, F10 ), choose the CD-ROM, and boot.- Choose Automatic and press Enter- Sit back and allow the program to locate the passwords for you. It may take up to 10 minutes.Reboot normally.

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