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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31127
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Getting back with you about our session on April 4th. had to

Customer Question

getting back with you about our session on April 4th. had to be ended as I couldn't turn my vaccume on as it would wake the whole household up. Vaccumed our vent on Toshiba laptop and it still keeps shutting it's self off. Now what
Submitted: 8 months ago.
Category: Laptop
Expert:  Richard replied 8 months ago.
Hi there and welcomeHow long does the Laptop now stay on for?
Expert:  Richard replied 8 months ago.
Hi there and welcomeThis generally means the recipients email system is rejecting your email. It may be a spam filter.Is it only for this one person you get this error?
Customer: replied 8 months ago.
about 15 seconds
Customer: replied 8 months ago.
What does email have to do with my laptop shutting off
Expert:  Richard replied 8 months ago.
ok, remove the power cable and battery and then hold the power button down for 60 seconds then release.Then connect the power cable and the battery and tell me if it then stays on please
Customer: replied 8 months ago.
my battery is dead so have to use the power cord
Expert:  Richard replied 8 months ago.
ok, let me know the results please
Customer: replied 8 months ago.
It still came on and I had to check start in safe mode then wanted to check disc C, I clicked don't check and it stayed on. will the screen keep coming on wanting me to start in safe mode. Not sure why it's not shutting down properly
Expert:  Richard replied 8 months ago.
ok, but has it now remained on?
Customer: replied 8 months ago.
yes
Expert:  Richard replied 8 months ago.
ok, use it and tell me how it performs please
Customer: replied 8 months ago.
ok
Expert:  Richard replied 8 months ago.
thanks