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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31122
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have a Toshiba Satellite laptop which went to a black screen

Customer Question

I have a Toshiba Satellite laptop which went to a black screen with a white arrow the other day and I have not been able to use it since Did it crash freeze or what. Please help.
Serial# ***** Mary LOu Livingston Schellsburg Pa 15559
Submitted: 8 months ago.
Category: Laptop
Expert:  Richard replied 8 months ago.
Hi there and welcomeCan you please remove the battery and power cable from the Laptop, then hold the power button for 60 seconds then release.Once done, connect the battery and power cable and tell me if it now turns on and functions correctly please.
Customer: replied 8 months ago.
Richard where is the battery located and howdo I tKe it out.
Expert:  Richard replied 7 months ago.
Can you give me the model of the Laptop please?