How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I took my dell to best buy. He was very helpful. when i got

Customer Question

i took my dell to best buy. He was very helpful. when i got home my wireless mouse and key board would not work. He gave me this website to try. can u help me?
Submitted: 6 months ago.
Category: Laptop
Expert:  Byron replied 6 months ago.
Hi Dianne. Can I ask why the computer was in the shop to begin with?
Customer: replied 6 months ago.
it was just slow i wanted to know if it was worth fixing otherwise everything was working! he disabled some things
when we got home the keyboard and mouse didn't work
Expert:  Byron replied 6 months ago.
I take it this is a wireless keyboard and mouse?Or do they have cords that plug in to USB ports?
Customer: replied 6 months ago.
Customer: replied 6 months ago.
Expert:  Byron replied 6 months ago.
Thanks. If wireless, there should be a wireless receiver that plugs into one of your USB ports.Is it still there?It could be very small. If that is missing neither your keyboard or mouse would work.
Customer: replied 6 months ago.
i am disturbed because my computer was actually working when i took it in i would like to cancel this session please
i am not satisfied i will take it back in tomorrow thanks anyway
Expert:  Byron replied 6 months ago.
Not a problem. If it was working before it went into the shop it should be working when you brought it home and if it isn't BestBuy is responsible for that. Good luck.
Customer: replied 6 months ago.
thanks good night
do i get my 5.00 back
Expert:  Byron replied 6 months ago.
Call this customer service number to get a credit back to your card for the question: 1.***-***-****