How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My ASUS laptop is about 16 months old and worked fine until

Customer Question

My ASUS laptop is about 16 months old and worked fine until this morning. I turned it on and signed in, but no icons appear, just a black screen with my mouse arrow, it works. What can I do to see my program icons?
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

What operating system is installed on the laptop? Windows 7/8/10

Customer: replied 1 year ago.
Please cancel my account and refund my payment of $20 by PayPal account.I tried to follow previous instructions and nt only did it not work, but I have to go have it repaired.
Customer: replied 1 year ago.
Just tell me how to terminate my account and refund my money as per the guarantee.
Customer: replied 1 year ago.
Well?
Expert:  Sandy replied 1 year ago.

Hi, I did not provide you any instructions for this issue. I have raised the refund request. Thank you.