Laptop Questions? Ask a Laptop Technician for Answers ASAP!
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Is it okay to restore the iPod to factory settings?
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Please follow all of the options under this link:
If you've synced with iTunes, use iTunes.If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
You can please try to use recovery mode(Erase your device with recovery mode).
I'm glad to know that first issue is resolved now.
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Since it is a new issue and it is suggested to create a new question. But, I will provide you relevant information regarding this: Please click the links given below: Click Me 1 and Click Me2
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