Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Is it okay to restore the iPod to factory settings?
In order to help you understand it better, I'm providing you a link as it explains it with screenshots:
If you have already tried this, please let me know.
Click the link: Click Me
If you have any other query regarding this issue, please reply back to me at the box given below.
Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated.
Thank you, ***** *****
Please follow all of the options under this link:
If you've synced with iTunes, use iTunes.If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
You can please try to use recovery mode(Erase your device with recovery mode).
I'm glad to know that first issue is resolved now.
Please rate my service by choosing stars and click submit.
Since it is a new issue and it is suggested to create a new question. But, I will provide you relevant information regarding this: Please click the links given below: Click Me 1 and Click Me2
Please remember to rate. Thank you, ***** *****