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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6004
Experience:  I have been fixing computers since last 7 years
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My son has an ipod. it has a virus of some sort. it has

Customer Question

my son has an ipod. it has a virus of some sort. it has locked him out for 46 years. can you help fix this?
Submitted: 8 months ago.
Category: Laptop
Expert:  Sandy replied 8 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Is it okay to restore the iPod to factory settings?

Customer: replied 8 months ago.
happy to do that as nothing else has worked!
Expert:  Sandy replied 8 months ago.

In order to help you understand it better, I'm providing you a link as it explains it with screenshots:

If you have already tried this, please let me know.

Click the link: Click Me

Link2

If you have any other query regarding this issue, please reply back to me at the box given below.

Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated.

Thank you, ***** *****

Customer: replied 8 months ago.
I went to link - the ipod is plugged into my laptop. A message comes up saying "the ipod is locked with a passcode and must enter this before we can continue". I am unable to get to the passcode on the ipod as the error is on the main page saying Ipod is disabled try again in 24000000 year etc
Expert:  Sandy replied 8 months ago.

Please follow all of the options under this link:

Link2

If you've synced with iTunes, use iTunes.
If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.

You can please try to use recovery mode(Erase your device with recovery mode).

Customer: replied 8 months ago.
Okay the next issue is my son can't remember his apple id and password ***** his ipod to create an icloud account
Expert:  Sandy replied 8 months ago.

I'm glad to know that first issue is resolved now.

Please rate my service by choosing stars and click submit.

Since it is a new issue and it is suggested to create a new question. But, I will provide you relevant information regarding this: Please click the links given below: Click Me 1 and Click Me2

Please remember to rate. Thank you, ***** *****