Hi, and thank you for asking your question.
Are you having this issue with your computer? If so, are you using Windows XP, Vista, 7, 8 or 10?
Please reply back using the box below. Thank you.
Okay, please do this now:
Press and hold down the Power button on the laptop for atleast 30 seconds (even after the screen has switched off), and then release the button.
Next, press the Power button one more time to turn the laptop back on, and tap down the F8 key repeatedly at bootup, as it powers back on.
Does this bring up a black "Advanced Options" screen?
Please let me know.
If you are having any issues with carrying out the steps, please let me know. Also, please disregard any additional offers if they show up on your screen; they are sent by the site, and not by me. Thank you.