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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Goes to a blue screen before I can put pass word in

Customer Question

Goes to a blue screen before I can put pass word in
Submitted: 7 months ago.
Category: Laptop
Expert:  Rath replied 7 months ago.

Hi, and thank you for asking your question.

Are you having this issue with your computer? If so, are you using Windows XP, Vista, 7, 8 or 10?

Please reply back using the box below. Thank you.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Rath replied 7 months ago.

Okay, please do this now:

Press and hold down the Power button on the laptop for atleast 30 seconds (even after the screen has switched off), and then release the button.

Next, press the Power button one more time to turn the laptop back on, and tap down the F8 key repeatedly at bootup, as it powers back on.

Does this bring up a black "Advanced Options" screen?

Please let me know.

Expert:  Rath replied 7 months ago.

If you are having any issues with carrying out the steps, please let me know. Also, please disregard any additional offers if they show up on your screen; they are sent by the site, and not by me. Thank you.