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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Since you helped me previously, my fingerprint login no

Customer Question

Since you helped me previously, my fingerprint login no longer works. You disabled several programs that you said I didn't need to increase the speed. Can you tell me how to enable the program so I can use it again?
Submitted: 8 months ago.
Category: Laptop
Customer: replied 8 months ago.
Jason helped me on March 14th. Is he available to help me since he knew what I did?
Expert:  Michael Hannigan replied 8 months ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Customer: replied 8 months ago.
Jason said I could contact him again without another charge if I had any problems. Is this correct since I'm having to talk to someone else? Also, he knows which programs he disabled, so will you be able to help me?
Expert:  Michael Hannigan replied 8 months ago.

Sure we can help you on this matter, but I'm only a technical resource. Please contact JustAnswer Customer Service: Here is the link for it.

http://ww2.justanswer.com/help and here is also the phone number: 1-***-***-****

Customer: replied 8 months ago.
What do you mean by I'm only a technical resource? That you can't help me or you don't know about being charged?
Expert:  Michael Hannigan replied 8 months ago.

As I said above, please contact customer service.