How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have a TOUCH Toshiba Satellite Radius 14-C AMD FX-8800P

Customer Question

hi I have a TOUCH Toshiba Satellite Radius 14-C AMD FX-8800P Quad 8GB -16GB HDD-SSD Laptop I went to switch it on but does not turn on it show that it is charged up with white light indicator but the on/off button is pushed it does not response. Any quick fix .
Submitted: 6 months ago.
Category: Laptop
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

This might work. Hold down the power button till all the lights go out. (4 to 5 seconds)

Remove the power cord and hold the power button down for 45 seconds and release.

Plug the power cord back in and see if it will start up.

Customer: replied 6 months ago.
Tried what you suggested but did not help.
Customer: replied 6 months ago.
This is a Satellite Radius L40w-c P8LZAA-009001 if that helps
Expert:  Byron replied 6 months ago.

Thank you. There's no quick fix for this. At a minimum, when you press the power button you should

be seeing the Toshiba splash screen. You should see this even if the laptop had no hard drive inside.

It's possible this is a memory issue but I suspect it's a motherboard problem that needs to be looked at in a shop.

Call 1.***-***-**** and get yourself a refund for this question and apply it toward the repair cost.