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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Toshiba laptop will not stay connected to wireless internet

Customer Question

Toshiba laptop will not stay connected to wireless internet
Submitted: 9 months ago.
Category: Laptop
Expert:  Cody replied 9 months ago.

Are you able to plug it in with a network cable for remote support?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
No, I cannot even do that now
Customer: replied 9 months ago.
Are you still there?
Expert:  Cody replied 9 months ago.

go to start menu --> type in cmd --> in the black window type in ipconfig

what is the ip address and gateway?

Customer: replied 9 months ago.
I do not see any place to type anything in the start menu
Customer: replied 9 months ago.
there is no black window
Expert:  Cody replied 9 months ago.

start menu --> all programs --> accessories --> command prompt

Expert:  Cody replied 9 months ago.

start menu there is a search box to type in

Customer: replied 9 months ago.
ipv4 10.0.0.7 Gateway 10.0.0.1
Expert:  Cody replied 9 months ago.

type ping 10.0.0.1

enter

then type ping google.com

do you get request timed out or reply from xxx....

Customer: replied 9 months ago.
I got a reply
Expert:  Cody replied 9 months ago.

from both?

Customer: replied 9 months ago.
Expert:  Cody replied 9 months ago.

and you open up a web browse and you can't get anywhere?

Customer: replied 9 months ago.
It is working fine now but may not last an hour
Expert:  Cody replied 9 months ago.

you're on the wireless now?

Customer: replied 9 months ago.
That is correct
Expert:  Cody replied 9 months ago.

when it stops working, does its show your'e disconnected from wireless network?

Customer: replied 9 months ago.
it does
Expert:  Cody replied 9 months ago.

what's the model on laptop?

Customer: replied 9 months ago.
satellite L55-B5267
Expert:  Cody replied 9 months ago.

windows 10?

Expert:  Cody replied 9 months ago.

Can update the driver for the Wireless network card http://support.toshiba.com/drivers

Need to leave for the night, we can continue tomorrow morning.

Customer: replied 9 months ago.
It will be late tomorrow afternoon
Expert:  Cody replied 9 months ago.

ok

Expert:  Cody replied 9 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.