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Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 1460
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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I have a Lenova think pad T530. Earlier today I had my think

Customer Question

I have a Lenova think pad T530. Earlier today I had my think pad on working on finding a page number for a footnote. I saw the computer just shut down. Whenever I try to start it I get the same cycle. It doesn't boot up normally. Tap enter and it takes me to a screen - boot menu. I have tri d both options. They don't work.
The problem is listed as HHD0
Submitted: 8 months ago.
Category: Laptop
Expert:  Dan replied 8 months ago.

Hello and thank you for your question, I look forward to assisting you today. Can you tell me what the entire error message reads please?

Customer: replied 8 months ago.
HHD0
2100: Detection error on HDD0 (main HDD)
Expert:  Dan replied 8 months ago.

Okay thank you. Please try the following. Remove both the power supply and battery. Next, remove the HDD cover located on the bottom and will be marked HDD. Remove the drive and reseat the connector then replace the drive and try to boot again.

Customer: replied 8 months ago.
I'm not seeing HDD marked on the possible places to open on the bottom of the think pad
Expert:  Dan replied 8 months ago.

Click on the attachment please.

Customer: replied 8 months ago.
I see it but am not sure how to open it correctly
Expert:  Dan replied 8 months ago.

There should be just one screw holding it?

Customer: replied 8 months ago.
Found it. There was a tape concealing the screw
Expert:  Dan replied 8 months ago.

Typical!;-)

Customer: replied 8 months ago.
How do I get it closed? I took the part out and then back in...the challenge is getting the plastic piece back on
Customer: replied 8 months ago.
Never mind, got it
Expert:  Dan replied 8 months ago.

Okay.

Customer: replied 8 months ago.
Turned it on....came back to
2100: Detection error on HDD0 (Main HDD)
Expert:  Dan replied 8 months ago.

Is this a solid state hard drive?

Customer: replied 8 months ago.
Not sure
Expert:  Dan replied 8 months ago.

Hold old is the computer and what size is the drive?

Customer: replied 8 months ago.
I got it in Feb 2014
It's through my work...I'm really computer illiterate
Customer: replied 8 months ago.
Intel Core 15vPro
Just sharing what's on the outside
Customer: replied 8 months ago.
Total memory 4,063 MB.
At the logistic memory test
Expert:  Dan replied 8 months ago.

No problem. I doubt if it is a SSD drive then. Most likely the hard drive failed or the control board the operates the drive failed. If it is the controller, that could be repaired so your data could be recovered. If the drive crashed and failed, then recovery is grim. Do you have a backup by chance?

Customer: replied 8 months ago.
Not of my most recent work
Expert:  Dan replied 8 months ago.

There is one thing I would like you to try.

Customer: replied 8 months ago.
Sounds good
Expert:  Dan replied 8 months ago.

Restart the computer and as It is beginning to power up, start tapping the F10 key about once per second. Let me know if a diagnostic screen opens.

Customer: replied 8 months ago.
it looked hopeful - at the bottom it said Lenovo diagnostic, but the same scree has come up again.
Customer: replied 8 months ago.
There is info on the machine in system info but I doubt that is much help
Expert:  Dan replied 8 months ago.

Okay try again but but it should ask you to hit escape after it enters the diagnostic.

Expert:  Dan replied 8 months ago.

Actually, as you are hitting the F10 key, you should see the error message. Then hit the escape key.

Customer: replied 8 months ago.
Okay,
Screen came up but I couldn't get it down before it went off
Something about establishing a linkNow a page with
Boot Menu
With ATAPI CD0: HL-DT-STnDVDRAM GT80N
Customer: replied 8 months ago.
PCI LAN: IBA GE Slot 00C8 v1536
Customer: replied 8 months ago.
There is a tab beside it called Application Menu
Expert:  Dan replied 8 months ago.

No you don't want to be there. Restart and as the Thinkpad logo flashes on the screen, start tapping the F10 key. When you see the error message, then hit the escape key.

Customer: replied 8 months ago.
Boot Menu
With ATAPI CD0: HL-DT-ST DVDRAM GT80N
Customer: replied 8 months ago.
There was no little n
Expert:  Dan replied 8 months ago.

What little n are you seeing?

Customer: replied 8 months ago.
ATAPI CD0: HL-DT-STnDVDRAMWas actuallyWith ATAPI CD0: HL-DT-ST DVDRAM GT80N
Customer: replied 8 months ago.
Tried the other again. Took me to Levono Diagnostivs
Tests
Quick meomory System memory
Exit application
Expert:  Dan replied 8 months ago.

Good! That is where we want to be. Are you still in that screen?

Customer: replied 8 months ago.
Expert:  Dan replied 8 months ago.

Okay, run the first test then let me know when finished.

Customer: replied 8 months ago.
Finished
Expert:  Dan replied 8 months ago.

Now run the quick storage device test.

Customer: replied 8 months ago.
I wish there were one on here. Saw that on YouTube but this one only has quick memory test
Not the quick storage one. I don't know why?
Expert:  Dan replied 8 months ago.

What else does it have?

Customer: replied 8 months ago.
Well now all it has is that it passed and at the bottom ESc to exit or F3 to view log
Expert:  Dan replied 8 months ago.

Okay give it a try and see if it will start.

Customer: replied 8 months ago.
No, same thing27 March 2016 07:11
Boot Menu
With ATAPI CD0: HL-DT-ST DVDRAM GT80N
And
PCI LAN: IBA GE Slot 00C8 v1536
Customer: replied 8 months ago.
Doesn't look like it will work
Expert:  Dan replied 8 months ago.

Do you by chance have a disc in the DVD drive or a flash drive plugged in?

Customer: replied 8 months ago.
No
Expert:  Dan replied 8 months ago.

Well I was hopeful! About the only thing left is to replace the drive and see if you can recover some of the data from the failed one.

Customer: replied 8 months ago.
Okay, thanks
Expert:  Dan replied 8 months ago.

You’re very welcome. It was a pleasure working with you!

Customer: replied 8 months ago.
I tried one more time...
It allowed me to choose between some F keys
I'm into a different page
Expert:  Dan replied 8 months ago.

What are you into?

Customer: replied 8 months ago.
It's the Thinkpad Set up
Main. Conf. Date time security startup and restart at the top
Expert:  Dan replied 8 months ago.

Setup won't do much if the drive can't be detected.