Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Running the cleaning disk was a solid step. Before we try additional repairs, I need to know what version of windows you have installed on the machine? Windows xp, vista, windows 7, windows 8 , windows 10 ?
If you refuse to answer simple question such as what version of windows you have.
There is no way anyone can help you. If it was a scam, Id waste your time and throw a bunch of procedures at you that are applicable to any random version of windows.
Instead, I asked you for the specific version of windows you have, so we can focus with specific steps, applicable specifically to your version of windows.
If you want to seek help elsewhere, the link below will help you to process a refund.
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Debra, sounds like a failing drive...If you give me the model # ***** can try and find a replacement if you like. I will be around to assist you if you want. I can assure you the site is not a scam, but I know they do advertise for other services, so I can see that being frustrating. Sorry your are having a rough time. Let me know if you would like me to stay engaged. If not, I under stand and you can contact customer service directly here***@******.***