Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Have you tried letting the battery run down to dead, leaving it unplugged and then plugging it back in once its lost all power so it does a full reboot?
being plugged in, is not a problem. Windows 10 has been terrible for many folks, causing major problems. How long prior to this problem did he upgrade to windows 10? ANd is the battery external? As in, can you take the battery out of the back.
Ok, lets try something. Please reboot, and as it is booting up key striking the f8 key while it is booting, select safe mode. Booting into it, and once you get to your desktop, reboot again.
Odd, your best choice is to leave it ON and unplugged until it is 100% dead, since there is no battery to get to, there is no other choice. Make sense?
a bootable USB will do you no good when it is in this state, and you would need this system to make a bootable USB. It needs to lose 100% power before you move on.
No problem, Let me know how it works out, if that does not do it, we can try other avenues. Please take time to rate my service in the upper right hand corner, as with all my positive ratings I give free support on the same issue going forward.
right, restore option, you don't want to restore it, you will lose everything. Did you give it a chance to fully power off?