I'm sorry about the issue. Is there any error or message? Or is the iPad frozen?
Please reply at the box below. Thank you.
Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
I'm here. Did you try my previous suggestion:
Did you see the Apple logo when pressing and holding those two buttons? Please reply at the box below. Thank you.
So the apple logo appeared. It looks like the touchscreen is not working. Remove the cover, if any, from the iPad, and check. Was the iPad dropped? Did water get into the iPad?
Di you plug the iPad to the computer, does the iTunes program on the computer detect the iPad? Thank you.
Charge the iPad, then while charging it, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at about 15 seconds, until the Apple logo appears, then wait a bit, then check. Please let me know. Thank you.
Do you mean the Apple logo or the iTunes logo?
Do you also have a Windows or Mac computer?
I'm sorry, the iTunes logo means the software is corrupted; the iPad needs to be connected to a computer temporarily in order to update / fix the iPad.
- Basically on the computer, you would download and install the iTunes program at the Apple website below on a computer:
, then open the iTunes program on the computer, then connect the iPad to the computer
, then use the restore / update option in the iTunes program on the computer in order to fix it.
When can you have access to a computer?
Please reply at the box below to continue. Thank you.
How is it going? Do you still need help with this?