Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you need to reset the BIOS password (shown immediately when you power on the computer), or the Windows password (shown after Windows boots)?I am awaiting your reply.Thanks,IT Miro
OK, that is the Windows password. It shouldn't be too hard to reset it.
Do you see your e-mail address (your Microsoft account) listed?
Please type it here and I will help you reset the password.
The total amount to pay if satisfied was shown to you upon asking the question here.
In order to assist you with the password ***** I first need to check your Microsoft account, so please type it here.
I have checked your account and you can easily reset the current password ***** using an alternative e-mail address associated to your account. For security reasons, I cannot see it in full. I only see this:[email protected]Do you recognize that e-mail address, and can you access it?
Let's try with the associated e-mail address again. Please type here the full e-mail address and I will request a new verification code to be sent there.
I have requested a new verification code to be sent to "*****@******.***". Please check new e-mails there and look for the verification code.
Type that code here to me and I will check if I can reset the password ***** you.
Have you received it?
Secure Remote Assistance won't be useful for this problem, since it works only when you can fully access the computer.
I will request a new code now. Please check for new e-mails and let me know when you receive the code.
You should have received the code by now. Do you receive e-mails from other senders on your GMail account?
Are there other user accounts available, other than the one with your Microsoft account?
In that case, your option is to keep trying to get a new verification code or completely reset the computer to factory defaults, which will erase the password ***** as well.
Yes, you should be able to do that easily; however, please note that factory reset will remove everything on your computer and re-install Windows 10.
If you want to proceed, follow these instructions:1. First, restart your computer2. Once you see the logon screen, do not select your user name or type anything, but look in the bottom right corner of the logon screen. You should see 3 icons. If you don't see any icons, then just click anywhere on the logon picture and then check again3. Click on the power icon and then press and hold down the Shift key, and while still holding, click on Restart4. Continue to hold down the Shift key until you see the Choose an option screen5. On that screen, click on Troubleshoot6. On the next screen, click on Reset this PC7. On the next screen, click on Remove everything8. The computer will restart. Follow the instructions to proceed with the reset. It will take up to 30 minutes to finish.
9. When finished, there won't be any password. My suggestion is to keep that default user account to avoid any further password *****
Let me know if you encounter problems.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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