Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Sir/Ma’am which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Which is the make and model of the laptop?
Are you using inbuilt speakers in the laptop or external speakers/headphones?
Thank you but the secure remote assistance payment got failed could you please try once again.
It still shows payment failed but i will do remote support in the mean time our customer care team will contact you to fix the payment issue
Please click on this link to start remote session http://www.justanswer.com/remotedesktop/join.aspx?Session=79f6e34f-743c-438b-a6d0-0b632ef9b0be# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I still haven't got the access to your PC to check the sound issue,Is there any problem opening the link i gave or running the remote support tool?
Still haven't got the access to your PC.If you have trouble replying in this page due to payment issue please contact our customer care using this number :- 1.***-***-****
did you click on the remote support link and follow the instructions to get connected?
It seems like you are offline and i didn't get connected to your PC to check the sound issue so i am cancelling the remote support for now.Let me know once you are back online whether you want to continue?