Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me the model of your HP computer, and when this problem first started to happen?I am awaiting your reply.Thanks,IT Miro
Thanks for the information!
It looks like there is a problem with the internal hard disk drive.I suggest running the hard disk drive diagnostics. Here is what to do:1. Completely shut down your laptop by pressing and holding down the Power button2. After 10 seconds, power it back on by pressing the Power button3. While it is powering on, start pressing the F10 key and you will be taken to the BIOS - a menu with the blue background. There you will see several tabs4. Use the keyboard arrow keys to move through the tabs since a mouse doesn't work there. Go to the "Diagnostics" tab and there you should see "Primary Hard Disk Self Test" and "Memory Test"5. Press enter for the first one so that it runs the hard disk test. Wait sometime for it to complete the test.Let me know what the results say.
Did you get to the menu with blue background that has several tabs?
OK, that is the problem.
The hard disk either somehow disconnected or failed completely. I suggest we start by assuming it was just disconnected, so you need to get to the hard disk compartment and take it out and then put it back.
Are you able to do that?
You can watch this video to see how to get to the hard disk drive compartment. You need to take it out, blow the dust away from the connectors if found, and then put it back.
In case the same error message is still there, you need to get a replacement hard disk drive.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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