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IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 2935
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Getting a boot up devise not found on my hp

Customer Question

getting a boot up devise not found on my hp
Submitted: 8 months ago.
Category: Laptop
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me the model of your HP computer, and when this problem first started to happen?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 8 months ago.
hp laptop g71 running wondows 7, just started this morning
Expert:  IT Miro replied 8 months ago.

Thanks for the information!

It looks like there is a problem with the internal hard disk drive.

I suggest running the hard disk drive diagnostics. Here is what to do:

1. Completely shut down your laptop by pressing and holding down the Power button

2. After 10 seconds, power it back on by pressing the Power button

3. While it is powering on, start pressing the F10 key and you will be taken to the BIOS - a menu with the blue background. There you will see several tabs

4. Use the keyboard arrow keys to move through the tabs since a mouse doesn't work there. Go to the "Diagnostics" tab and there you should see "Primary Hard Disk Self Test" and "Memory Test"

5. Press enter for the first one so that it runs the hard disk test. Wait sometime for it to complete the test.

Let me know what the results say.

Customer: replied 8 months ago.
the no bootable devise message keeps appearing
Expert:  IT Miro replied 8 months ago.

Did you get to the menu with blue background that has several tabs?

Customer: replied 8 months ago.
no..i am going to try again...
Customer: replied 8 months ago.
telling me that no hard disk exists....
Expert:  IT Miro replied 8 months ago.

OK, that is the problem.

The hard disk either somehow disconnected or failed completely. I suggest we start by assuming it was just disconnected, so you need to get to the hard disk compartment and take it out and then put it back.

Are you able to do that?

Customer: replied 8 months ago.
i am going to assume it has failed....and take it to a repair shop
Expert:  IT Miro replied 8 months ago.

You can watch this video to see how to get to the hard disk drive compartment. You need to take it out, blow the dust away from the connectors if found, and then put it back.

Video:

https://www.youtube.com/watch?v=650mXGa-kDY

In case the same error message is still there, you need to get a replacement hard disk drive.

Regards,

IT Miro

Expert:  IT Miro replied 8 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Expert:  IT Miro replied 8 months ago.

Hello!

Let me know if you were able to receive my messages.