Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am when did this problem started also before this problem started did you install any new applications or update windows?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista,Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Also please let me know the model and serial of the laptop which you can find on the bottom of the laptop?