How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop powers on then it will not unlock. When I press

Customer Question

My laptop powers on then it will not unlock. When I press keys there is no action. Like I have been locked out. Unable to login.
Submitted: 9 months ago.
Category: Laptop
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model number of your laptop?

Expert:  Byron replied 9 months ago.

Is this, for example, an Acer or Toshiba or HP laptop?