Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
What is the operating system of your toshiba computer?
Fist If you are using a online account; please reset your Microsoft account/email address password ***** the website :
If you are not using an online account please follow the steps below :
Go to this website : http://www.hirensbootcd.org/download/ scroll down and download the file name Hirens.BootCD.15.2.zip (Make sure you unzip this file) then burn this file into a blank DVD, to do this, you can use imgburn software, insert the Disk then follow the step by step instructions in this tutorial video :
Let me know the results please
Please follow the steps at the link below :
hope this help
Has everything worked, do you still need help please?