Hi there and welcome
When it shuts down, does it shut down as normal with windows indicating it is shutting down? Or it turns instantly off?
Can you remove the battery and the power cable and then hold the power button in for 60 seconds and release.
Then connect the battery and power cable, turn it on and tell me if it still occurs please Simon.
Thanks, ***** ***** when I never heard from your Simon, thanks for replying
unfortunately, it confirms the issue that a capacitor on the motherboard is shorting out. When it builds up too much charge, it switches off as it shorts out.
What we did was remove residue power and this got it running a little longer but it shorted out. Eventually it will stop running out all.
I am really sorry about this and you are going to have to return the Laptop to have the mainboard replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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