Hello, it sure is a strange problem. However, I would like to ask, do you have anyone else with the same or similar toshiba laptop and or ac charger? If not can you tell me if this machine is under warranty any longer?
Ah, I see. That is the case, it is a fail safe to guard against turning a laptop into a brick. Sadly as far as I know there is no work around except for getting another laptop to charge the battery, unless the battery is truly bad. Sometimes I have seen the ac adapter be the cause of this as well.
I can look and check my sources to see if there is indeed any kind of work around. BRB
LOL, I know what you meant.
Check this page out to assist you with determining if it is the battery, ac adapter or mainboard causing the issue. Or at least try to determine it.
Then this link actually describes your exact issue with a work around. Not sure if you have the equipment, but maybe your friend might have them or able to get them.
I hope that I have been of help. I know I was not able to give you the fix or workaround you probably wanted, but at least there is something you can do or your friend can do.
Please remember to rate my support I have given today so that I can receive the credit for working with you. Thanks in advance.
While I am sorry that there is no solution available that you seek such as a software to circumvent the safeguards put in place. But this is in no way my fault, and although you had possibly seen the same forum page I sent you to, what you came on here for was to either find a solution your verify what you hoped was not the case. In this instance you simply verified with other tech minded individuals that the sad fact is there is no way around this issue. With that being said, you could reach out to Toshiba and see if they have a authorized repair location close to you. What they could do is temporarily put your friends mainboard into a good working shell and be able to flash it and put it back. That way the bios could be updated and possibly fix your issue. Other than that there is no viable option.
I will submit this for you as not being satisfied with your results, although not my fault. his means I just spent the last 30 minutes researching this for nothing. I know its not your fault either, but we techs only get a small portion of the amount paid, and when it comes to small ones like these where there is nothing we can do, well it makes us less likely to want to jump on these small tickets cause they often end up with not getting accepted and or rating.
Thus, we put in the time to try and help, but there was nothing that could be done from the beginning.
Anyways. Good luck with your battery and laptop.
Could you at least rate the service I gave?