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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Toshiba cb30 it seems I have a virus called" zeus"

Customer Question

I have a Toshiba cb30 it seems I have a virus called " zeus" can irid myself of this
Submitted: 10 months ago.
Category: Laptop
Expert:  John replied 10 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir when you say you are locked out do you mean from accessing anything on the PC or from accessing web pages on the web browser?

Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?


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Expert:  John replied 10 months ago.

Sir checking to see whether you still need my help.

Please let me know.



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