I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
In that case, it will not work. Is there any way for you to get your computer on the Internet?
Do you wish to continue at a later time?
Thank you. I will be standing by. When you are ready to continue, please post a message here.