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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2071
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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How do i unlock my acer new laptop passoword

Customer Question

how do i unlock my acer new laptop passoword
Submitted: 9 months ago.
Category: Laptop
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did you re-install Windows 8 and now need a login password?

Customer: replied 9 months ago.
i forgot my the login password ***** the window can not open, the laptop do not have cdrom, i need to your assistance to be able to unlock the password
Expert:  Byron replied 9 months ago.

I'll certainly try. On the login screen does it show your email address?

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

Thanks. I'll need to know what the email address is. Please send it to me below.

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

Thank you. I'll need to know the last 4 digits of your phone number that ends in 78

and if you are able to receive text messages at that number.

Customer: replied 9 months ago.
hello i send you the email address
Expert:  Byron replied 9 months ago.

Do you have access to the inbox for your***@******.***

account on another device like a phone, tablet or another computer

Customer: replied 9 months ago.
0754
Customer: replied 9 months ago.
SORRY IT(###) ###-####
Expert:  Byron replied 9 months ago.

I just sent a text message to your 6978 phone number with a reset code.

Open the text and let me know the numbers please.

Expert:  Byron replied 9 months ago.

Has it shown up yet?

Customer: replied 9 months ago.
I can not find my phone please send the code to this number
Expert:  Byron replied 9 months ago.

That won't work. Are you getting your Yahoo! mail on another device? I can

have the code sent via email.

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Ok
Expert:  Byron replied 9 months ago.

That number will not work. The code has to go to either your 6978 phone

or to your Yahoo! email. I just had the code sent to***@******.***

Check your email and let me know the code when your receive it.

It is time sensitive.

Customer: replied 9 months ago.
It didn't work
Expert:  Byron replied 9 months ago.

Don't enter the code in the computer. You need to send it to me.

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

That code expired. I just had another one emailed to you.

Please send me the new code.

Customer: replied 9 months ago.
I SENT YOU THE CODE ALREADY(###) ###-####
Expert:  Byron replied 9 months ago.

Thanks. The new password *****: Login1234

with a capital L.

Please verify that the laptop has an internet connection before

entering the password ***** the new password ***** ***** over the internet

by a Microsoft server.

Expert:  Byron replied 9 months ago.

Are you logged in to the laptop now?

Customer: replied 9 months ago.
It didn't work. I follow the instruction you sent to me but it did not open
Expert:  Byron replied 9 months ago.

Is the laptop connected to the internet? There's a network/wi-fi icon on the login screen.

Open it up and verify that the laptop is connected to the internet.

Customer: replied 9 months ago.
It is connected to internet. I check it before. Yes it connect
Expert:  Byron replied 9 months ago.

I've verified that the password ***** work. After you enter the password ***** try to log in what is the message

you are receiving?

Customer: replied 9 months ago.
The password ***** ***** Try again
Expert:  Byron replied 9 months ago.

And this is EXACTLY what you are entering in the password *****? Login1234

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

Can you sign in on this page with the new password: http://account.live.com/

Expert:  Byron replied 9 months ago.

Since the laptop is new is it ok to set it back to back to factory new?

This will get you back in to it.

Customer: replied 9 months ago.
When press enter it show me instructions. This feature necessity a removable media, for example indicates flash memory USB. Connect a record(disk) flash memory USB, then retry
Expert:  Byron replied 9 months ago.

That's talking about a password ***** flash drive. Those work perfectly except that they have to

be created before you lose your password.

Can we factory reset the laptop?

Customer: replied 9 months ago.
OK if it possible
Expert:  Byron replied 9 months ago.

Ok. While looking at the login screen, hold down the Shift key (and keep it held down)

and click the Power icon in the lower right corner and select Restart.

When you see "Please Wait" release the Shift key.

A page should open that says at the top "Choose an Option"

Expert:  Byron replied 9 months ago.

On the Choose an Option page click Troubleshoot

and then click Reset your PC.

Customer: replied 9 months ago.
Nothing of that came out.just the enter your password ***** that is still showing
Expert:  Byron replied 9 months ago.

Is that the only thing on the page?

A blank page with a box labeled "Enter your password"

and no other text of any kind?

Customer: replied 9 months ago.
Enter your password
Expert:  Byron replied 9 months ago.

Earlier you said your email address was showing on the screen?

Customer: replied 9 months ago.
Once the laptop boot up it show HARVEST FAITH CHURCH.
Under it enter your password
Customer: replied 9 months ago.
I enter the password ***** 1234 it show me wrong password
Expert:  Byron replied 9 months ago.

The password ***** not 1234

It's Login1234

Customer: replied 9 months ago.
It indicate the password ***** my email
Expert:  Byron replied 9 months ago.

Hold down the power button until the laptop shuts off (about 4 - 5 seconds)

Turn it back on and as soon as you see the Acer screen immediately

hold down the Alt and F10 keys at the same time

for 1 - 2 seconds and release and tell me the screen that comes up.

Customer: replied 9 months ago.
This what it show me. Automatic repair your Pc has starts correctly. Rest(support) on restarting for your pc what can sometimes solve the problem. You also can press on options moved forward to try other options of repair of the pc Restart advanced options
Expert:  Byron replied 9 months ago.

Go to Advance Options and tell me what you see there.

Customer: replied 9 months ago.
To choose an option to Continue left and to pass in Windows 10. Use a ring road(peripheral). Repair. Put out(switch off) your pc
Expert:  Byron replied 9 months ago.

Do you see anything that says Troubleshoot?

Customer: replied 9 months ago.
I ses Reset repair
Expert:  Byron replied 9 months ago.

Click Reset your PC

Remove everything and install only to the partition where Windows is installed.

Customer: replied 9 months ago.
It show me Reset the PC. But counting percent on 62% now
Expert:  Byron replied 9 months ago.

Great. Once it's done you set up a new account and password ***** be able to log in to the laptop

and you'll be able to use it once again.

Let me know if any issues and if you could take a moment to rate the service using the

stars at the top of the page, then submit

it would be much appreciated.

Customer: replied 9 months ago.
OK put it is still booting on. It is on 62%.
Expert:  Byron replied 9 months ago.

It will sit at 62% for a while but then jump up higher and eventually finish.

Customer: replied 9 months ago.
How long will it take to pass 62% of booting before it get to 100%. What should I do now
Expert:  Byron replied 9 months ago.

Wait and let it finish. Once it starts the process the only thing to do is wait.

Customer: replied 9 months ago.
It as refuse to pass 99% for most one hour now. It is still booting on 99%. What do I do to make it 100% complete. Or is there another way out.
Customer: replied 9 months ago.
Hello. I wait for your reply on what to do
Expert:  Byron replied 9 months ago.

Restart it and let me know what is happening.

You may need to do the Alt + F10 again.