Welcome to JA.
Would you please explain the issue you are having with computer?
Can i start a remote session with you
ok please wait
f you are ready please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
I was not able to solve sync issue in outlook
I am opting out to other experts to see if they can help you on this
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are ready i will share a remote link to fix the problem for you.
Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.
i am getting this message when i am trying to accept your remote request.
www.teamviewer.com and install teamviewer and let me know the "your id: and the password ***** will be able to connect.
you can check with billing later on however you can install www.teamviewer.com and let me know the id and password ***** that i can fix your email problem.
allow the connection as trustworthy
AANYA-PC (12:38 PM):Hii am connected now ANDREW-PC (12:39 PM):okAANYA-PC (12:39 PM):couldyou please open the email ANDREW-PC (12:40 PM):Please review notepad information from last connection with justanswer.com agent pleaseAANYA-PC (12:40 PM):absolutely i willAANYA-PC (12:43 PM):basicall nothing has been donei will take the mouse control now let me see whats going onANDREW-PC (12:43 PM):okAANYA-PC (12:43 PM):thanksAANYA-PC (12:46 PM):enter your email and password ***** the webmailAANYA-PC (12:48 PM):leave the mouse nowAANYA-PC (12:52 PM):enter your user id and passwordANDREW-PC (1:02 PM):for what it's worth - the test message transmits to my iphone and ipadAANYA-PC (1:03 PM):yes i am testing teh error code..something is blocing it from recieving emailsANDREW-PC (1:04 PM):If I purchase the newest version of Outlook compatible with Windows 10 - do you think it will solve the issue. I'm not married to this version of OutlookOtherwise I'll just use the .att.net host email tool and be done with it.AANYA-PC (1:05 PM):i will let you know..give me 5-10 mins max please..just checking all the settings real quick for youANDREW-PC (1:06 PM):okay - I'm not trying to be difficult - I've been onlne with JustAnswer.com for over 4 hours and have to go to work in a few hours - I need to wrap this up and call it a night - I'll give you 15 more minuts.AANYA-PC (1:06 PM):thanksAANYA-PC (1:17 PM):thanks for your patience on thisi have checked the settings of the outlook program but they seem to be fineANDREW-PC (1:18 PM):okAANYA-PC (1:19 PM):it has to be either antivirus or a registry key that would need to be modified. unfortunately this will take bit longer..i understand that it has been a long session for you today with teh previous expertif you could let me know a suitable time tomorrow we can resume and get thsi sorted for youANDREW-PC (1:20 PM):I may be able to connect again - but it will be after 10 pm Mountain timetomorrw - I have a long day at the office tomorrowAANYA-PC (1:20 PM):that will be absolutely fine with me...ANDREW-PC (1:20 PM):How do we connect tomorrow/AANYA-PC (1:21 PM):i believe you are bale to check your emails on your phoneANDREW-PC (1:21 PM):CorrectAANYA-PC (1:21 PM):so you would have recieved an email from just answer as wellANDREW-PC (1:21 PM):yeyesAANYA-PC (1:22 PM):tomorrow when you wish to resume, just open the just answer email..click on view reply..the just answer chat page will open...type in a message to me that you are online and ready and i will share a new remote link with youANDREW-PC (1:23 PM):okay - thank you Michele. I will do that. Have a good day.AANYA-PC (1:23 PM):and one more thing..dont worry...we will get this sorted for youthanks once again for your patinece and understandingANDREW-PC (1:23 PM):thank you - I genuinely appreciate your help. AANYA-PC (1:23 PM):i will exit the session now..bye and Good NightANDREW-PC (1:24 PM):bye :)