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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I would like to reopen an issue that was unable to be

Customer Question

I would like to reopen an issue that was unable to be resolved due to a slow internet connection. Please advise.
Submitted: 1 year ago.
Category: Laptop
Expert:  arsufi2002 replied 1 year ago.

Welcome to JA.

Would you please explain the issue you are having with computer?

Customer: replied 1 year ago.
I am unable to receive email messages in my MS Outlook application. I am getting a send/receive error and can't seem to overcome the issue myself.
Expert:  arsufi2002 replied 1 year ago.

ok

Can i start a remote session with you

Customer: replied 1 year ago.
please.
Expert:  arsufi2002 replied 1 year ago.

ok please wait

Expert:  arsufi2002 replied 1 year ago.

f you are ready please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=49d0589b-7197-4435-867c-3585167a4326

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

Sorry..

I was not able to solve sync issue in outlook

I am opting out to other experts to see if they can help you on this

Thanks

Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know when you are ready i will share a remote link to fix the problem for you.

Customer: replied 1 year ago.
What happens next? I don't understand how a secure session can't be started - yet, an online conversation is still possible?
Customer: replied 1 year ago.
I am dissatisfied with this service. This is the third time I have attempted to resolve this issue through JustAnswer.com. I have been charged for services that have not been fulfilled. Not happy here.
Expert:  michelleclive replied 1 year ago.

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.

i am getting this message when i am trying to accept your remote request.

Expert:  michelleclive replied 1 year ago.

www.teamviewer.com and install teamviewer and let me know the "your id: and the password ***** will be able to connect.

Customer: replied 1 year ago.
Payment went through Pay Pal - I don't understand what the issue is and I'm not clear on why I have to download manually - Nothing about this service takes place the same way twice - I want to speak to a customer service agent by phone - what's the telephone number I should call?
Expert:  michelleclive replied 1 year ago.

you can check with billing later on however you can install www.teamviewer.com and let me know the id and password ***** that i can fix your email problem.

Customer: replied 1 year ago.
id 393 838 672
pw 7526Try these
Expert:  michelleclive replied 1 year ago.

allow the connection as trustworthy

Expert:  michelleclive replied 1 year ago.

AANYA-PC (12:38 PM):
Hi
i am connected now
ANDREW-PC (12:39 PM):
ok
AANYA-PC (12:39 PM):
couldyou please open the email
ANDREW-PC (12:40 PM):
Please review notepad information from last connection with justanswer.com agent please
AANYA-PC (12:40 PM):
absolutely i will
AANYA-PC (12:43 PM):
basicall nothing has been done
i will take the mouse control now let me see whats going on
ANDREW-PC (12:43 PM):
ok
AANYA-PC (12:43 PM):
thanks
AANYA-PC (12:46 PM):
enter your email and password ***** the webmail
AANYA-PC (12:48 PM):
leave the mouse now
AANYA-PC (12:52 PM):
enter your user id and password
ANDREW-PC (1:02 PM):
for what it's worth - the test message transmits to my iphone and ipad
AANYA-PC (1:03 PM):
yes i am testing teh error code..something is blocing it from recieving emails
ANDREW-PC (1:04 PM):
If I purchase the newest version of Outlook compatible with Windows 10 - do you think it will solve the issue. I'm not married to this version of Outlook
Otherwise I'll just use the .att.net host email tool and be done with it.
AANYA-PC (1:05 PM):
i will let you know..give me 5-10 mins max please..just checking all the settings real quick for you
ANDREW-PC (1:06 PM):
okay - I'm not trying to be difficult - I've been onlne with JustAnswer.com for over 4 hours and have to go to work in a few hours - I need to wrap this up and call it a night - I'll give you 15 more minuts.
AANYA-PC (1:06 PM):
thanks
AANYA-PC (1:17 PM):
thanks for your patience on this
i have checked the settings of the outlook program but they seem to be fine
ANDREW-PC (1:18 PM):
ok
AANYA-PC (1:19 PM):
it has to be either antivirus or a registry key that would need to be modified. unfortunately this will take bit longer..i understand that it has been a long session for you today with teh previous expert
if you could let me know a suitable time tomorrow we can resume and get thsi sorted for you
ANDREW-PC (1:20 PM):
I may be able to connect again - but it will be after 10 pm Mountain time
tomorrw - I have a long day at the office tomorrow
AANYA-PC (1:20 PM):
that will be absolutely fine with me...
ANDREW-PC (1:20 PM):
How do we connect tomorrow/
AANYA-PC (1:21 PM):
i believe you are bale to check your emails on your phone
ANDREW-PC (1:21 PM):
Correct
AANYA-PC (1:21 PM):
so you would have recieved an email from just answer as well
ANDREW-PC (1:21 PM):
ye
yes
AANYA-PC (1:22 PM):
tomorrow when you wish to resume, just open the just answer email..click on view reply..the just answer chat page will open...type in a message to me that you are online and ready and i will share a new remote link with you
ANDREW-PC (1:23 PM):
okay - thank you Michele. I will do that. Have a good day.
AANYA-PC (1:23 PM):
and one more thing..dont worry...we will get this sorted for you
thanks once again for your patinece and understanding
ANDREW-PC (1:23 PM):
thank you - I genuinely appreciate your help.
AANYA-PC (1:23 PM):
i will exit the session now..bye and Good Night
ANDREW-PC (1:24 PM):
bye :)

Expert:  michelleclive replied 1 year ago.

error 0x80004005

Expert:  michelleclive replied 1 year ago.

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.