I'm sorry about the issue. Is Internet Explorer program currently working fine?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please try the following:
- If that does not work, please try:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
- If it does not let you create a new account in Solution #2, then please try:
- Press at the same time the two keys Windows and R on the keyboard, then type:
control userpasswords2then click OK.Then click on Add..., then give it a user name you want (use local account, not microsoft account if prompted)
, then Next, and password, then next, then select the Administrator option, then Finish, then restart the computer normally, then log in the new account and see if you can use the computer in the new account.If you still need help with this issue, or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,