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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 32073
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I tried to refresh my laptop and it's been on all day

Customer Question

I tried to refresh my laptop and it's been on all day yesterday and still gives a black screen saying that it is diagnosing my computer but it will not come back on I turned it off many times and it still only displays the same message
Submitted: 11 months ago.
Category: Laptop
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you please remove the power cable to the Laptop and then hold the power button down for 60 seconds then release.

Once done, connect the power cable, turn on the Laptop and tell me if it is now functioning correctly please.