Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
We may need to restore the computer to a time when it was working, or reload the wireless driver.
Before we do either let me ask this.. Do you have an ethernet cord? If so we can plug the toshiba directly into your router by an ethernet cord and get internet that way.. that will allow us to re download the wireless driver.
if you do not have an ethernet cord.. Then heres what we want to try first.
Please press the windows key on your keyboard, or tap the "desktop" icon to go to your old fashioned windows desktop.Then, hold down your windows key and press R ( The windows key is two keys to the left of your space-bar )Then type in rstrui.exe and hit enter.. On the system restore screen,Click, restore my computer to an earlier point, then click next..We want to choose a restore point that was at least one day before the issues started.Carry out the restore. the computer will restart, then let me know if that fixed the issue or not.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Yes.. lets try to restore again.
Go back 2-3 days farther.. And lets see if that works. If not. Then we may need to consider getting our hands on an ethernet cable so we can get internet access.
At which point I can either connect and try and solve t his issue for you on screen. Or, we can download the driver directly from the Toshiba site and try to get it working that way.
Hi, I never heard back from you.
Did the restore to a few days prior solve the issue?