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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I can't log in to my account forgot password

Customer Question

I can't log in to my account forgot password
Submitted: 9 months ago.
Category: Laptop
Customer: replied 9 months ago.
It is Toshiba laptop windows vista home premium
Expert:  Viet - Laptop Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What kind of account is it, such as email account? Or is it the laptop's login password? etc.?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
Laptop password ***** login
Expert:  Viet - Laptop Tech replied 9 months ago.

Do you mean you cannot open any program on the Toshiba laptop at all?

Does it show a name or a username at the password ***** login screen on the Toshiba laptop?

Is it okay to reset the Toshiba laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
It is laptops password *****
Expert:  Viet - Laptop Tech replied 9 months ago.

1. So right now, you cannot use the Toshiba laptop at all right? i.e., you cannot open the Internet or open any program on the Toshiba laptop right?

2. Does it show a name or a username at the password ***** login screen on the Toshiba laptop?

3. Is it okay to reset the Toshiba laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
it shows password *****
Expert:  Viet - Laptop Tech replied 9 months ago.

1. So right now, you cannot use the Toshiba laptop at all right? i.e., you cannot open the Internet or open any program on the Toshiba laptop right?

2. At the password ***** what else is showing if anything?

3. Is it okay to reset the Toshiba laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.