Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome Jill
You can click Start, then type in
Right click the wireless network connection and select Enable.
I actually advise on this method as its confirms 100% that the wireless is off as opposed to the button which at times may not be able to send the signal to the card, here you see it actually disabling.
Can you do this now and let me know how you go please
yes, go to this link
Under utilities download and install ATK Generic Function Service Utility which reinstalls the FN functionality again.
Let me know how you go Jill please.
Ok, right click on it and select Expand then run the setup file in the expanded file set please Jill
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Thats the last thing you should have downloaded, that a Malware infection.....
Only ever get drivers from the official site like we are doing now.
When you see a bunch of folders, its the setup file you double click to run it Jill.
I would also advise you get rid of the driver navigation you installed.
The Setup.exe, its the only one with a real icon
Correct, do that come back here and tell me the results please
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Please do return though Jill so we can do the rating when this is fixed
ok, as I said its malware, so its not as simple as just uninstalling Jill.... this is why you should always avoid these programs.
ok, not sure why your Anti Virus is doing this but please restart and let me know how you go
ok, can you also download from there the ATK Hotkey Utility and install and restart please in the event this was also removed.
Sorry but no payment came through Jill, you need to click on and accept the request please and that hasn't yet been done
ok... I cannot see any of this sorry, looks to be an issue with your payment details, can you contact customer service on 1(###) ###-####to sort this out please