Hello how are you today? Is the password ***** showing up after the first Windows boot screen?
Good evening Haley. What is the username for your laptop?
If you have an email associated as your log in, you can remotely change the password.
OK, and I know you said you used the previous password ***** before, are you sure that MBCSS was the username you were using previously? Does it give you choices for the user name?
OK. Do you have a Windows 10 installation disc? You are correct you can do it from a command prompt. When you say you select open and it restarts, do you mean when you select Safe Mode with Command Prompt, it starts to load and then restarts before the command prompt comes up?
You are doing this correctly, but it does not seem to be letting you get to the command prompt. We need another way to get there. If you can get access to another computer with Windows 10, you can create a recovery disc, and then boot to that disk, and use the command prompt from there. I am also looking for a recovery disc you may be able to download.
OK would it help you any to restore back to whatever Windows version you had previously? This of course depends on if you need information on the drive, or if you just need the computer in a workable state. I am still looking for the possibility of downloading a recovery disc.
Ahh OK I understand. Do you have a USB drive you can allow to be formatted or would you prefer DVD?
This is instructions on how to make a USB recovery drive from your working Windows 10 computer, to use on the Windows 10 computer to boot from it into either DOS or a recovery mode. If you have an external be aware that this will format everything off of the drive.
I'm looking for a way to do it on a DVD just in case.
This will work also, you should be able to download the ISO with this information to be able to repair your machine --
That link will lead you to this download --
That will assist you with making the recovery tool.
I believe you will need a 4gig DVD for this download or a thumb drive/external drive, just know it will format that device.
You shouldn't. Don't let it reinstall the OS, you can use it to get to a command prompt.
Restore from a system restore point by selecting Advanced options > System Restore. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
That is a system restore as far as Windows is concerned. You will want to get to a DOS prompt and do what you mentioned above, or try this way -
Following are the steps to reset a Windows 10 password:
Yes that is fine if you can burn it to a DVD or USB. Here is the information in detail
Which step of the instructions are you looking at?
OK I see where you are. If it doesn't ask about it just continue and try to get the command prompt up.
It is basically saying make sure you disable booting from the Windows drive and ensure you boot onto the DVD/external drive
Are there any F keys when you turn on the computer that allow you to specify the boot device?
Try shift and F10
Has it booted from the external hard drive at all?
OK it should normally just boot from the USB if you have that selected, but per your question above about "UEFI and Secure Boot"
Go into the BIOS/UEFI and ensure Secure Boot is disabled, as it may be forcing it to boot from Windows. Also you can temporarily turn off boot options for the internal hard drive until you get the external one situated. The hard drive will still work, it will just not attempt to boot from it.
It changes per computer vendor, it could be that but it will usually say right when the computer turns on. Let me know if you don't see it.
Do you need help finding the BIOS or did you get it to boot to the drive?
What type of laptop is it?
I will have to step away for a bit, I will be back in a couple of hours. If you disable the other boot options and get this to boot from your external hard drive, you will be able to go into a command prompt and move the proper files with the instructions given. If you have any questions please ask and I will be here this evening to assist. If you finish with the supplied instructions before I get back, please rate my assistance! I will be back soon.
OK hold down F2 while turning on the computer. Let me know if this helps. Then disable Secure Boot and as mentioned earlier you can turn off the other boot devices and turn them back on later.
OK I was eating sorry I am back now. How is the format going? Do you know why it didn't go as planned last time?
OK did the Windows system recovery not properly put it on the hard drive?
From what I read it should have been almost automatic? You can also look into getting a cheap USB drive. Did it send you the recovery in ISO format? It looked to me like it would install everything itself after you ran the Windows rescue DVD software.