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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I cannot log into my Inspiron 15

Customer Question

I cannot log into my Inspiron 15
Submitted: 9 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is this a new laptop or was it working fine previously?

Does the laptop have Windows 7 or 8 or 10, etc.?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you.

Expert:  Viet - Laptop Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

Customer: replied 9 months ago.
It was fine. Wiped touch screen off while logging in. Tells me logging in but won't.
Expert:  Viet - Laptop Tech replied 9 months ago.

1. Does it give any error or message?

2. Does the Dell Inspiron laptop have Windows 7 or 8 or 10, etc.?

3. Does it show a name or username at the password ***** login screen?
4. Does it show an email address at the password ***** login screen?

5. Can you press and hold the power on/off button on the laptop for about 10 seconds, then turn it back on, then let me know what happens when you log in. It shows you logging in, then what happens?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
I wish to cancel this service. I dropped my laptop where I purchased it and they are redoing it to factory setting and then I will have to start over.
Expert:  Viet - Laptop Tech replied 9 months ago.

I'm sorry; I was trying to help you yesterday quickly, but you were not available. No problem; we are canceling this per your request. If you still need help with this issue or with anything else (such as installing programs, etc.), please let me know any time; we guarantee our service. Thank you for the update.