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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My new wireless printer will not talk with my laptop thru my

Customer Question

my new wireless printer will not talk with my laptop thru my wi-fi
Submitted: 9 months ago.
Category: Laptop
Expert:  Tim replied 9 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 9 months ago.

Was the test print done via USB cable or wireless?

Customer: replied 9 months ago.
wireless
Expert:  Tim replied 9 months ago.

thats very off Ray. Please reboot both the PC/Laptop and unplug and replug in the printer and turn it on, and all should be well.

Customer: replied 9 months ago.
done that several times
Expert:  Tim replied 9 months ago.

Ok, do you see a printer icon on the bottom right hand corner of your screen? We want to see if its spooling.

Customer: replied 9 months ago.
before we go any further, is this free advice or not?
Expert:  Tim replied 9 months ago.

Its a paid service Ray...

Customer: replied 9 months ago.
forget it, just answer is supposed to respond with an answer
Expert:  Tim replied 9 months ago.

Ray, we are trying to get to an answer, how am i supposed to give you an immediate answer with out more info?

Expert:  Tim replied 9 months ago.

Sometimes we have to troubleshoot things Ray, that's how it goes, kind of like when you take your car into the mechanic, they sometime need time with it. Anyways, good luck, and good bye.