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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have an Acer Aspire E14 and the keyboard is locked

Customer Question

Hi I have an Acer Aspire E14 and the keyboard is locked
Submitted: 9 months ago.
Category: Laptop
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cris replied 9 months ago.

Hi

Thanks for using JustAnswer I am Cris.

Customer: replied 9 months ago.
Hi Cris
Customer: replied 9 months ago.
I have an acer aspire e14 and my keyboard is locked and I don't know how to unlock it
Expert:  Cris replied 9 months ago.

Try the following:

Press the FN key and press F6 to unlock the keyboard.

Expert:  Cris replied 9 months ago.

Let me know if that works

Customer: replied 9 months ago.
I don't have wifi at home
Expert:  Cris replied 9 months ago.

That solution has nothing to do with WiFi

Customer: replied 9 months ago.
That did not work
Expert:  Cris replied 9 months ago.

Have you shut down the PC?

Customer: replied 9 months ago.
Don't I need wifi for you to connect to my computer
Customer: replied 9 months ago.
I have shut it down twice
Expert:  Cris replied 9 months ago.

Yes but I we do not have to do a remote onnection

Customer: replied 9 months ago.
I have shut it down and restarted twice
Customer: replied 9 months ago.
Are you still there?
Expert:  Cris replied 9 months ago.

Try and hold FN and press F11.