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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My gateway laptop screen is broken. So I am using hp monitor

Customer Question

My gateway laptop screen is broken. So I am using hp monitor for screen display. It works with tosh a laptop but not gateway
Submitted: 9 months ago.
Category: Laptop
Expert:  sudipto_dutta replied 9 months ago.

By 'broken" do you mean the screen is physically damaged or you cannot see anything on the screen ?

Customer: replied 9 months ago.
Broken AND can't see. Anything .
My son now said it wS displaying and the. He retired it becuz it was too slow now it show up on monitor
Expert:  sudipto_dutta replied 9 months ago.

OK, so you are getting the display on the monitor ?

Customer: replied 9 months ago.
We tried laptop f4 and F5.
We couldn't find FN key
Customer: replied 9 months ago.
No. Not after restore
Expert:  sudipto_dutta replied 9 months ago.

Can you tell me the model no. of the Gateway laptop ?

Customer: replied 9 months ago.
No . Already paid 36
Expert:  sudipto_dutta replied 9 months ago.

Sorry, I do not understand. I asked you for the model no. of the laptop and not for the amount, which you have paid .

Customer: replied 9 months ago.
Ok some box display and asks for connecting for another 25 $.
Sounds like a ha k. I will get model
Expert:  sudipto_dutta replied 9 months ago.

No, there is no need to pay any further if you do not want to pay. It seems it is asking for the deposite for the additional service.

Customer: replied 9 months ago.
Q5wtc model
Very small print
Expert:  sudipto_dutta replied 9 months ago.

Thanks for the model no. of the keyboard of the laptop. There is FN key on the keyboard, look at the left side of the space bar just beside the windows logo key and most probably, you have to press the FN+F4 or F5 key to get the display on the monitor, please try and let me know.

Customer: replied 9 months ago.
Can I do this now . Or do I have to reboot
Expert:  sudipto_dutta replied 9 months ago.

No, you can do it now. But, you have to do it everytime you power on the laptop.

Customer: replied 9 months ago.
Neither work f4 or f5
Expert:  sudipto_dutta replied 9 months ago.

Did you hold down the FN key while pressing the F4 or F5 key ?

Customer: replied 9 months ago.
Held it down for a few seconds.
Would any RESTORE process change this display problem
Customer: replied 9 months ago.
He restored to factory settings
Expert:  sudipto_dutta replied 9 months ago.

If the screen is not physically broken then and you can see the gateway logo, as soon as you power on the laptop then, restore process can solve the problem.

Customer: replied 9 months ago.
I can't see screen at all . Is there a key combination to restore
Customer: replied 9 months ago.
FYI... The display on monitor worked on my toshiba laptop
Which is why I asked abt restore.
Customer: replied 9 months ago.
Restore on the gateway
Expert:  sudipto_dutta replied 9 months ago.

You said that, you are getting the display on the external monitor and now you cannot see anything after the restore and now once more you wanted to know, how to restore, I am getting little bit confused at this point, if you are able to restore then, why do you want to restore once again ?

Customer: replied 9 months ago.
Let me be clear.
We first used the gateway externally attached to the hp monitor
It worked UNTIL he decided to restore the gateway to FA TORY settings becuz it wals runNing so slow.
After restore of gateway, it would no longer display on external monitor. And so I can't see laptop screen or can I see on external HP monitor.
Expert:  sudipto_dutta replied 9 months ago.

Are you able to see anything on the laptop monitor before the restore process ?