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ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1807
Experience:  15 years as a professional computer technician.
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Since updating to Windows 2010 my CD/DVD will not work. What

Customer Question

Since updating to Windows 2010 my CD/DVD will not work. What can I look at to fix or do about this proble. I have a Qosmio F60 Laptop
Submitted: 1 year ago.
Category: Laptop
Expert:  ChrisC replied 1 year ago.

Hi, my name is ***** ***** welcome to JustAnswer!

I'm sorry to hear you're having this issue. I know computer problems can be frustrating.

When you say the drive is not working, is it just not detecting the disc at all when you put something in there? And are you sure it was working properly before the Win 10 upgrade?

Customer: replied 1 year ago.
Working perfectly before upgrade. Put a disc in and you can hear it but no sound comes from CD nor and picture on a DVD.
Expert:  ChrisC replied 1 year ago.

Hmm, okay I see. So basically you put the disc in and nothing happens, is that correct?

Customer: replied 1 year ago.
Expert:  ChrisC replied 1 year ago.

Okay, well that could be a few things.

Would you be okay with me remotely connecting to your computer to take a look at some things? That may make this process a little faster for you.

Customer: replied 1 year ago.
Not right now I am about to go out, but would appreciate it if I reconnect, later today.
Expert:  ChrisC replied 1 year ago.

Okay sure, let me know when you're available and we can try to synch up.

Customer: replied 1 year ago.
I am available now to try and correct the CD/DVD player problem.
Customer: replied 1 year ago.
After a conversation with a friend, who has the same problem. I believe that my computer is not compatible with Windows 2010 but the only thing that is not working is the CD/DVD drive. Can I get a new drive or some sort of upgrade, so that I can use it.
Expert:  ChrisC replied 1 year ago.

Hi again.

The CD/DVD is just basic hardware, not much different from a keyboard or mouse. They require no external drivers beyond what Windows already has. I did a bit of research on this for you and it looks like a lot of people have had this problem. Many have reported success getting things to work again after a registry fix.

If you're available, let me know and I can get connected and we can try a few things.

Customer: replied 1 year ago.
Hi Chris,
I can not believe it has taken me this long to get back to you about my CD/DVD Drive. I will be around my PC for a few hours now so if convenient we can connect, and try to fix.
Expert:  ChrisC replied 1 year ago.

Ha ha, I was wondering what happened to you! I figured you had found a fix already.

Let me know if you're around and I can try to get connected.

Customer: replied 1 year ago.
I am here right now.
Expert:  ChrisC replied 1 year ago.

Okay, looks like we've finally synced up.

Expert:  ChrisC replied 1 year ago.

Let's try to get connected.

Customer: replied 1 year ago.
OK
Expert:  ChrisC replied 1 year ago.

Just click on the following link. It's going to ask you to run a program. Go ahead and do that.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ChrisC replied 1 year ago.

Okay, says Still Waiting for Guest on my side. Did you get that program run?

Customer: replied 1 year ago.
Where do I find the link.
Expert:  ChrisC replied 1 year ago.

I posted it a couple of minutes ago. Do you not see it?

Expert:  ChrisC replied 1 year ago.

Any luck?

Customer: replied 1 year ago.
it is connecting I think
Expert:  ChrisC replied 1 year ago.

It looks like our connection became unstable and I lost control of the machine.

Customer: replied 1 year ago.
Will try and connect in 24 hours. Evening meal time here.
Expert:  ChrisC replied 1 year ago.

Okay, sounds good.