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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6045
Experience:  I have been fixing computers since last 7 years
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Patti cannot restore laptop
, installed win 10 and

Customer Question

patti cannot restore laptop
JA: Thanks. Can you give me any more details about your issue?
Customer: installed win 10 and tried to uninstall back to win7 now cant run anything restore beeps
JA: OK got it. Last thing — Laptop technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

Please follow the steps and tell me the outcome:

Turn off the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

Customer: replied 1 year ago.
nope get a windows logo and fan running but nothing starts
Expert:  Sandy replied 1 year ago.

Could you please tell me about the make of this laptop? HP, Dell, Acer, Toshiba or other?

What Operating System was originally installed on it when you purchased it new?

Do you have very important data/files on this laptop or it is already backed up?

Customer: replied 1 year ago.
HP2000-369WM win7 2 yrs old and no important files
Customer: replied 1 year ago.
fan runs logo shows but nothing will run
Expert:  Sandy replied 1 year ago.

I suggest you to try to restore this laptop to factory settings as given under:

Turn off your computer.

As soon as you restart your computer, IMMEDIATELY please start tapping( hitting up and down many times unlesss something related to recovery is shown on the screen) F11 key. Now, please follow the on screen instructions to restore your computer to factory settings.

Customer: replied 1 year ago.
tried that it just beeps
Expert:  Sandy replied 1 year ago.

Do you have Windows 7 operating system disk or Windows 7 recovery disk that came along with laptop?

Customer: replied 1 year ago.
Expert:  Sandy replied 1 year ago.

Which one do you have?

Customer: replied 1 year ago.
win7 dvd
Expert:  Sandy replied 1 year ago.

Have you already used it(today/yesterday) to reinstall Windows 7 on this laptop?

Customer: replied 1 year ago.
tried not sure if done right
Expert:  Sandy replied 1 year ago.

I suggest you to reinstall Windows 7 operating system using Windows 7 operating system disc. I'm sending you phone support offer. Please accept that and I will call you on the phone and help you reinstall Windows 7 again.

Expert:  Sandy replied 1 year ago.

Please reply back and let me know. Else, I will help you over the question and answer session only.

Expert:  Sandy replied 1 year ago.

Insert Windows 7 dvd into dvd drive and then restart your computer.

As soon as you restart the computer, IMMEDIATELY, please start hitting(up and down) SPACEBAR key on the keyboard. It will start the start loading from the disk.

And reinstall Windows 7 again. Thank you, ***** *****

Expert:  Sandy replied 1 year ago.

Have you started installing Windows 7 using Windows dvd? Please let me now once.

Expert:  Sandy replied 1 year ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else please take a second to rate my service by clicking the stars at the top of the screen thensubmit, that would be greatly appreciated.
Thank you, ***** *****