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Ask Richard Your Own Question

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31191
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I am getting some warning about a spyware on my laptop, how

Customer Question

I am getting some warning about a spyware on my laptop, how do i fix?
Submitted: 10 months ago.
Category: Laptop
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please which version of windows or Mac you have?

And exactly where are you getting these warnings? In your web browser?

Customer: replied 10 months ago.
Windows 10 a vocal warning as soon as I click on Microsoft Edge
Expert:  Richard replied 10 months ago.

Thanks

Can you do the following please

Another option

Close Microsoft Edge Browser

Navigate to the following directory

C:\Users\Your user account\AppData\Local\Packages\Microsoft.MicrosoftEdge_xxxxxx\AC\MicrosoftEdge\User\Default\Recovery\Active

Delete everything on that directory

Open Microsoft Edge

tell me if you still then get this warning please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Expert:  Richard replied 10 months ago.

Can you return to your question here please?

Customer: replied 10 months ago.
Please remote
Expert:  Richard replied 10 months ago.

ok, please accept the offer and I can do this

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

you need to click on the offer and accept it for additional services please.

Expert:  Richard replied 10 months ago.

its showing now

Expert:  Richard replied 10 months ago.

Can you please accept it so I can connect and fix this please?