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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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, I installed W 10 then cloned a drive from a W8.1

Customer Question

JA: Thanks. Can you give me any more details about your issue?
Customer: I installed W 10 then cloned a drive from a W8.1 machine I replaced the HD from the w10 unit with the w8.1 clone Upon restart I hold the F9 but but the Reboot and select proper boot device keeps repeating
JA: OK got it. Last thing — Laptop technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Laptop
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your cloned drive.

Unplug the primary drive and make sure the cloned drive is set to primary and then try to boot and let me know if it boots with single drive.

your boot drive must be primary drive and no jumper settings on the physical drive must be changed to secondary or slave drive.

Customer: replied 10 months ago.
The cloned drive is the only drive in the unit.
Expert:  michelleclive replied 10 months ago.

The cloned drive must have not been cloned successfully or you may have the primary hard drive set to some other settings.

Reboot the computer and go into the bios setup and let me know if you can see the hard drive present as primary drive in bios screen.

Customer: replied 10 months ago.
Sorry. I can't work on it right now. Can we come back to this later?
Customer: replied 10 months ago.
I am in US, Pacific Standard time. Where are you? I could come back tomorrow.
Expert:  michelleclive replied 10 months ago.

What time tomorrow you would like me to be online so that we can continue.