Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
It sounds like you have a windows 10 machine, is that correct?
Also, can you let me know what email address is showing on your sign in screen on your computer.. Just the last half of the email please, the part that shows up after the @ sign.
And one more thing, whats the full name brand and model of y our Toshiba?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My sincere apologies for the delay.
It should be on a sticker on the bottom of your laptop.. This page should help show you the location of what we are looking for.