Laptop Questions? Ask a Laptop Technician for Answers ASAP!
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If you're not getting any sound from your headphone jack then what we'd need to do is determine if this is a hardware failure or something in the software. Let me ask a few quick questions.
1. When did you purchase the computer?
2. When was the last time the headphone jack worked?
3. What version of Windows are you running?
Okay, so this machine is well outside of warranty then.
Are you using the same speakers that you're using with the Dell?
Are you still with me?
Okay, great. So the speakers that work with your Dell, are these the same speakers that you're trying to use with your Toshiba?
Okay, and when you plug them into the computer, you just don't get any sound at all? Do you have the volume icon in the lower right corner?
Okay, what version of windows are you running? Do you know?
Okay, let's take a look at your sound settings in control panel.
Go to your Start Menu-->Control Panel-->Hardware and Sound-->Sound and then make sure you're on the playback tab when the Sound window comes up. Your default audio device should have a green checkmark on it. Take a look at tell me what the default is.
Okay, on the screen where it show your computer speakers, are there a number of taps along the top, such as Playback, Recordings, Sounds, Communications?
Tabs, not taps.
Okay, where you see your computer speakers, is the icon grayed out by chance? Or is there a green checkmark on the icon?
All right, let's try to reinstall the sound card driver.
Do this: Go to your Start Menu, right click on Computer, and select Manage. When the computer management window comes up, click on Device Manager in the left-hand pane.
Then in the right-hand pane, click the triangle next to "Sound, video and game controllers" to expand the category and tell me what you see.
You're seeing that in the Device Manager after following the steps I laid out above?
You should instead of "High Definition Audio Device" or something along those lines.
Okay, and that's listed under "Sound, video and game controllers?"
Hmm, that's strange. Would you mind if I connected to your computer to take a look at a few settings and make sure all the software is set correctly?
Okay, click on this link, then click Agree, and download and run the remote assistance applet for me:
Let's try one more thing.
Go to www.teamviewer.com, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.
Try clicking the following link and tell me if you get the same:
If you're not already there, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.
Once you have the session ID and password, just give that info to me.
Okay, I'm going to try to connect.
Looks like I'm in.
Going working with you today. I wish we had come to a better conclusion for you.
If you have any questions in the future on this, just let me know. And if you found this helpful, please remember to use the rating box to rate the answer at least 3 stars so that I receive credit for assisting you.