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ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1717
Experience:  15 years as a professional computer technician.
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Headphone doesn't work Toshiba c650d

Customer Question

headphone jack doesn't work Toshiba c650d
Submitted: 10 months ago.
Category: Laptop
Expert:  ChrisC replied 10 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

If you're not getting any sound from your headphone jack then what we'd need to do is determine if this is a hardware failure or something in the software. Let me ask a few quick questions.

1. When did you purchase the computer?

2. When was the last time the headphone jack worked?

3. What version of Windows are you running?

Customer: replied 10 months ago.
probably in 2010, never tried the jack before, win 7
Customer: replied 10 months ago.
this is an old computer which I got speakers for to listen to music
Customer: replied 10 months ago.
the speakers work with my newer Dell(which I hate)
Customer: replied 10 months ago.
hello?
Expert:  ChrisC replied 10 months ago.

Okay, so this machine is well outside of warranty then.

Are you using the same speakers that you're using with the Dell?

Expert:  ChrisC replied 10 months ago.

Are you still with me?

Customer: replied 10 months ago.
Expert:  ChrisC replied 10 months ago.

Okay, great. So the speakers that work with your Dell, are these the same speakers that you're trying to use with your Toshiba?

Customer: replied 10 months ago.
They are
Expert:  ChrisC replied 10 months ago.

Okay, and when you plug them into the computer, you just don't get any sound at all? Do you have the volume icon in the lower right corner?

Customer: replied 10 months ago.
None at all. Speaker/volume is there
Customer: replied 10 months ago.
I have the sound muted so just speakers should work. I used headphones without muting
Customer: replied 10 months ago.
But no sound
Expert:  ChrisC replied 10 months ago.

Okay, what version of windows are you running? Do you know?

Customer: replied 10 months ago.
win 7
Expert:  ChrisC replied 10 months ago.

Okay, let's take a look at your sound settings in control panel.

Go to your Start Menu-->Control Panel-->Hardware and Sound-->Sound and then make sure you're on the playback tab when the Sound window comes up. Your default audio device should have a green checkmark on it. Take a look at tell me what the default is.

Customer: replied 10 months ago.
I can get to sounds and all I see are my computer speakers and I don't see playback
Expert:  ChrisC replied 10 months ago.

Okay, on the screen where it show your computer speakers, are there a number of taps along the top, such as Playback, Recordings, Sounds, Communications?

Expert:  ChrisC replied 10 months ago.

Tabs, not taps.

Customer: replied 10 months ago.
exactly
Expert:  ChrisC replied 10 months ago.

Okay, where you see your computer speakers, is the icon grayed out by chance? Or is there a green checkmark on the icon?

Customer: replied 10 months ago.
green checkmark and all of the suddenly cant open pandora
Expert:  ChrisC replied 10 months ago.

All right, let's try to reinstall the sound card driver.

Do this: Go to your Start Menu, right click on Computer, and select Manage. When the computer management window comes up, click on Device Manager in the left-hand pane.

Then in the right-hand pane, click the triangle next to "Sound, video and game controllers" to expand the category and tell me what you see.

Customer: replied 10 months ago.
just computer speakers
Expert:  ChrisC replied 10 months ago.

You're seeing that in the Device Manager after following the steps I laid out above?

You should instead of "High Definition Audio Device" or something along those lines.

Customer: replied 10 months ago.
just my computer speakers
Expert:  ChrisC replied 10 months ago.

Okay, and that's listed under "Sound, video and game controllers?"

Customer: replied 10 months ago.
that's all
Expert:  ChrisC replied 10 months ago.

Hmm, that's strange. Would you mind if I connected to your computer to take a look at a few settings and make sure all the software is set correctly?

Customer: replied 10 months ago.
ok
Customer: replied 10 months ago.
it's a bare pc...was going to sell it
Expert:  ChrisC replied 10 months ago.

Okay, click on this link, then click Agree, and download and run the remote assistance applet for me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e4ce6638-7951-480c-b831-9fca2a56b5c3

Customer: replied 10 months ago.
wont work, says msvcr_clrd400.dll is missing
Expert:  ChrisC replied 10 months ago.

Hmm, weird.

Let's try one more thing.

Go to www.teamviewer.com, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.

Customer: replied 10 months ago.
says this page cannot be opened
Expert:  ChrisC replied 10 months ago.

Try clicking the following link and tell me if you get the same:

www.teamviewer.com

Customer: replied 10 months ago.
it worked, now what?
Expert:  ChrisC replied 10 months ago.

If you're not already there, go to Download in the upper right then click on Team Viewer again. That should take you to another page. Scroll down to Additional Downloads and click on where it says Download QuickSupport. Run that and it should give you a session ID and a password.

Once you have the session ID and password, just give that info to me.

Customer: replied 10 months ago.
id-953 510 603 pw-5252
Expert:  ChrisC replied 10 months ago.

Okay, I'm going to try to connect.

Expert:  ChrisC replied 10 months ago.

Looks like I'm in.

Expert:  ChrisC replied 10 months ago.

Going working with you today. I wish we had come to a better conclusion for you.

If you have any questions in the future on this, just let me know. And if you found this helpful, please remember to use the rating box to rate the answer at least 3 stars so that I receive credit for assisting you.