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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I just did a clean install of Win7 on a laptop and now I do

Customer Question

I just did a clean install of Win7 on a laptop and now I do not have network or wifi drivers to connect to the internet with. What are my options?
Submitted: 10 months ago.
Category: Laptop
Expert:  Charles A. Roberts replied 10 months ago.

Hello my name is***** am sorry you have encountered this kind of problem. Where are you getting the drivers from?

Customer: replied 10 months ago.
google search for dv7 network drivers but hp is not very user friendly when it comes to downloading drivers.
Expert:  Charles A. Roberts replied 10 months ago.

OK what is the model number located on the bottom of the machine it is sometimes located inside the battery compartment in very small letters and numbers.

Customer: replied 10 months ago.
Pavilion dvt7
Model: DVt7 -6C95DX
Expert:  Charles A. Roberts replied 10 months ago.

Go to this link for starters: http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv7-6c00-entertainment-notebook-pc-series/5169332/model/5210873#Z7_3054ICK0K8UDA0AQC11TA930O2

Expert:  Charles A. Roberts replied 10 months ago.

Where is says software available for your operating system click on change to choose your operating system let me know once you are there and what operating system you chose. You should choose windows 7 then click on update let me know once you are there.

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Charles A. Roberts replied 10 months ago.

Were you able to get to that link and where is advised?

Customer: replied 10 months ago.
I'm at the link.
Expert:  Charles A. Roberts replied 10 months ago.

Where it says software available for your operating system did you click change and choose windows 7 and then click on update. Let me know once you have done that.

Customer: replied 10 months ago.
I changed it to Win 7 op system, then clicked on update. Now I have 15 or so drivers to choose from.
Customer: replied 10 months ago.
Nine in networkm
Expert:  Charles A. Roberts replied 10 months ago.

You will need to go down to driver network, It's hit and miss with this. I would try the Atheros drivers first. Then the Broadcom You may end up trying all of them to see which one installs and loads your wifi and network drivers since there are many models of your machine out there each with different wifi and network cards.

Customer: replied 10 months ago.
I tried two wifi first, but I will try your Atherosclerosis. also. I don't see downloads on flash drive. I have to start over. Di! 40mm not get good loads on flash drive.
Expert:  Charles A. Roberts replied 10 months ago.

Understood I will be right here

Customer: replied 10 months ago.
Captured 3 drivers on flash drive. None of the three would load.
Expert:  Charles A. Roberts replied 10 months ago.

Remember try all drivers once of them should work.

Customer: replied 10 months ago.
Try downloading again.
Expert:  Charles A. Roberts replied 10 months ago.

Try reinstalling one at a time.

Customer: replied 10 months ago.
Rebooting right now.
Expert:  Charles A. Roberts replied 10 months ago.

OK let me know what happens

Customer: replied 10 months ago.
I am in process of saving all nine network drivers to flash drive.
Expert:  Charles A. Roberts replied 10 months ago.

Ok great

Customer: replied 9 months ago.
Agreement was for $5.00 to open the account and another $31.00 when problem was resolved. You took $36.00 out of my paypal account right off the bat. I want $31.00 restored to my paypal account since you never resolved the problem.