I'm sorry about the issue. What's the model of your laptop?
Does it have windows xp, vista, or 7 or 8 or 10?
Is there any error or message?
What's the model of your internet modem / router device?
Please reply at the box below. Thank you.
If you test connecting an extra Ethernet / network cable from the laptop to the Internet modem / router device, does internet work or not?
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.