How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop won't connect speed internet. Can I talk to

Customer Question

My laptop won't connect for high speed internet. Can I talk to someone on the phone?
Submitted: 10 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Does it have windows xp, vista, or 7 or 8 or 10?

Is there any error or message?

What's the model of your internet modem / router device?

Please reply at the box below. Thank you.

Expert:  Viet - Laptop Tech replied 10 months ago.

If you test connecting an extra Ethernet / network cable from the laptop to the Internet modem / router device, does internet work or not?

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.