How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31190
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
32989067
Type Your Laptop Question Here...
Richard is online now
A new question is answered every 9 seconds

Acer wont turn on when power button is pushed blue light

Customer Question

acer wont turn on when power button is pushed blue light flashes and that's all
Submitted: 10 months ago.
Category: Laptop
Expert:  Dan replied 10 months ago.

Hello and thank you for your question, I look forward to assisting you today. Is this a laptop?

Customer: replied 10 months ago.
Expert:  Dan replied 10 months ago.

Does the blue light flash a certain number of times?

Customer: replied 10 months ago.
I think so
Expert:  Dan replied 10 months ago.

Can you count the number of times it flashes please?

Expert:  Dan replied 10 months ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 10 months ago.
flashes 5 times
Expert:  Dan replied 10 months ago.

Okay try this for me please. Remove the battery but leave the power supply plugged in and try to power it up.

Customer: replied 10 months ago.
nothing happens
Expert:  Dan replied 10 months ago.

Okay, try removing both the battery and power source then press and hold the power button for about one minute. Re-apply power and see if it starts.

Customer: replied 10 months ago.
are you still there
Expert:  Dan replied 10 months ago.

Still here. Did you try my last suggestion?

Customer: replied 10 months ago.
nothing happined
Expert:  Dan replied 10 months ago.

Just to make sure you didn't miss anything, you tried holding down the power button correct?

Customer: replied 10 months ago.
the blue light dose not flash when the batt is not in place
Customer: replied 10 months ago.
I have tried holding down the power button nothing
Expert:  Dan replied 10 months ago.

Okay. With these symptoms, it usually means you have a bad power supply. I suggest you consider replacing it. You should be able to find exactly what you need on Amazon.

Customer: replied 10 months ago.
I check the out put with a meter it showed the right volts going by the power supply
Expert:  Dan replied 10 months ago.

That may be but it is most likely breaking down under load. That you won't see with a meter.

Customer: replied 10 months ago.
if that is not what is wrong then what
Expert:  Dan replied 10 months ago.

Then it could be the motherboard causing problems. Trying a different power supply is about the cheapest way to find out. If there is no change, then having the board replaced will probably be more than you will want to spend?

Customer: replied 10 months ago.
well that is not really a satisfying answer one that I feel I should have to pay for your just guessing
Expert:  Dan replied 10 months ago.

I'm not necessarily guessing. Since I'm not in the room with you diagnosing from a distance can be difficult. I have a service manual for your computer and that is the most likely problem. If the power supply doesn't fix it then the problem lies in the power circuit on the motherboard.

Customer: replied 10 months ago.
well I don't know anything more then I did before talking with you
Expert:  Dan replied 10 months ago.

Did you know to check the power supply?

Customer: replied 10 months ago.
I told you I had already done that
Expert:  Dan replied 10 months ago.

Checking the power supply with a meter and not under a load doesn't tell the whole story. This is not worth arguing over. If you don't feel like you received good service, then you can request a refund!

Customer: replied 10 months ago.
I guess I should have known that anyone on the phone would have been a waste of money what can you do over the phone that a 5 year old could not do
Expert:  Dan replied 10 months ago.

Have a good night!

Customer: replied 10 months ago.
you to
Expert:  Richard replied 10 months ago.

Hi there and welcome

Do you still require assistance with this? Please let me know.