How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have a Toshiba satellite P850 and wish to do a back to

Customer Question

I have a Toshiba satellite P850 and wish to do a back to factory setb but when I try to do it icomes up with a error cannot find window\system 32\winload.efi error code oxc0000001
What do I do
Submitted: 10 months ago.
Category: Laptop
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

What exact process are you using to attempt the factory restore?

And also, what version of windows do you have on the machine, windows xp, vista,windows 7, windows 8 windows10 ?

Thank you ,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.