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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31127
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I received my new hard drive, but when I installed it and

Customer Question

Good morning. I received my new hard drive, but when I installed it and attempted to download Windows 7, it's not reading the cd. There's nothing wrong with the cd because I put it in my laptop and it read it right away. I'm getting a no boot device error. What can I do to help my desktop read the cd?
Submitted: 10 months ago.
Category: Laptop
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the make and model of the Laptop?

Thank you

Customer: replied 10 months ago.
It's not a laptop, it's a Dell Ispirion desktop
Expert:  Richard replied 10 months ago.

Thanks

You need to select the Disk as the Boot Media.

As the computer is starting, keep tapping F12 until the Boot Menu comes up.

Then choose the DVD drive and it will then load the disk.

Let me know how you go please.

Customer: replied 10 months ago.
How long will you be available? I'm not in front of it right now. But I will be in about two hours. Can I touch basis with you then?
Expert:  Richard replied 10 months ago.

I will be off in around 2 hours so it depends on when you do it, but send a message to me then and it will come directly to me.

But that is how you access the boot menu so you can choose the Disk as the startup

But any problems, let me know

Customer: replied 10 months ago.
I will definitely do that. Thank you and I'll keep you posted
Expert:  Richard replied 10 months ago.

Thanks

Customer: replied 10 months ago.
Ok I did what you said and nothing happened. It went back to this screen
Customer: replied 10 months ago.
Hello
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 10 months ago.

ok, tap F2 to get into the setup, then choose Boot Order and then set the DVD drive as the first boot device.

Save this, the computer will restart, then keep tapping any key so it loads from the disk.

Let me know the results please.

Customer: replied 10 months ago.
Ok on second
Customer: replied 10 months ago.
Nothing.....
Expert:  Richard replied 10 months ago.

thanks

Expert:  Richard replied 10 months ago.

nothing as in no reaction?

You could not get into the setup?

And is this a wireless keyboard?

Customer: replied 10 months ago.
No reaction. I came back to the same error message
Expert:  Richard replied 10 months ago.

is this a wireless keyboard?

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

ok thats the problem, you have to do this with a cabled Keyboard please

Customer: replied 10 months ago.
Ok hang on
Expert:  Richard replied 10 months ago.

thanks

Customer: replied 10 months ago.
I was able to change the order but when I saved the changes it went back to the error message
Expert:  Richard replied 10 months ago.

ok, now try using F12 please as its starting to select the Disk as the boot device

Customer: replied 10 months ago.
Nothing
Expert:  Richard replied 10 months ago.

And when you start the computer and keep tapping any key, it does not load from the disk at all?

You keep tapping a key as its starting correct?

Customer: replied 10 months ago.
I keep tapping the key
Expert:  Richard replied 10 months ago.

ok, can you remove the power to the computer, open the computer and check if the DVD drive is actually connected to the mainboard please

Customer: replied 10 months ago.
Is this correct?
Expert:  Richard replied 10 months ago.

If you set the DVD driver as first in the boot order then yes

Customer: replied 10 months ago.
You mean the motherboard?
Customer: replied 10 months ago.
I attached a picture when I sent the message about the boot order
Expert:  Richard replied 10 months ago.

No picture was received, but it just needs to be first in the list.

Yes, I mean the motherboard, the second sata port

Customer: replied 10 months ago.
its attached
Expert:  Richard replied 10 months ago.

Press F2 to go back into setup, then F9 to reset the settings.

Then save and then keep pressing F12 to get to the boot menu

Can you now get to it?

Customer: replied 10 months ago.
Hang on a second. ...
Expert:  Richard replied 10 months ago.

ok

Customer: replied 10 months ago.
I don't know what I'm doing wrong. I'm still getting the error
Expert:  Richard replied 10 months ago.

Nothing, the motherboard is at issue.

There is no boot menu coming up, and it is ignoring the boot order. You have indicated the disk is fine, so it will be the motherboard at fault.

I am not sure what your issue was that required you to change the hard drive but it may well have been the motherboard and not the hard drive.

Customer: replied 10 months ago.
Well the initial issue was that I got an error (picture attached) and I was advised to buy another hard drive.
Expert:  Richard replied 10 months ago.

I see no picture attached, can you try to attach it again please

Customer: replied 10 months ago.
Here it is
Expert:  Richard replied 10 months ago.

ok, based on the issue we have had to get it to simply load from the Disk, it points to the motherboard as being the issue, not the hard drive. It was right to first try the hard drive first, but with this in mind, I would organise to send the hard drive back and look at getting the motherboard replaced. BUT, if the warranty has expired, I would be careful about costs as in the long run it can be cheaper to just replace the computer depending on its age.

Customer: replied 10 months ago.
Ok thank you for your help and input
Expert:  Richard replied 10 months ago.

Your welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you