Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your laptop issues. Regarding the fee, I believe it is 38.
Can you please tell me more about your issues? Are you saying that that laptop was not used for a month and now, you turned it ON, and nothing on screen? Please let me know by replying to me here so that I can help you further.