How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have a aspiri one and some of my keys are not working.

Customer Question

Hi.. i have a aspiri one and some of my keys are not working. What should i do?
Submitted: 10 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Can you please tell me some of the keys that are not working?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
2 8 j
Expert:  Viet - Laptop Tech replied 10 months ago.

Thank you. Only 3 keys 2 8 j are not working right?

Is any of those keys stuck?

Do you have an external USB keyboard (like a keyboard from a Desktop computer)? If yes, can you connect it to the laptop and check?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
No i do not
Expert:  Viet - Laptop Tech replied 10 months ago.

Please shut down Aspire One laptop, then turn remove charger / power cord from laptop, then remove battery at the back of laptop for a couple of minutes, then reinstall, then turn on and check. Please reply at the box below. Thank you.

Customer: replied 10 months ago.
Running startup repair
Expert:  Viet - Laptop Tech replied 10 months ago.

OK, let it run, then let me know, thanks.

Customer: replied 10 months ago.
Still running
Expert:  Viet - Laptop Tech replied 10 months ago.

Did it run startup repair previously?

Customer: replied 10 months ago.
Expert:  Viet - Laptop Tech replied 10 months ago.

I mean, did it run startup repair at any time previously before the the keyboard issue first occurred?

Customer: replied 10 months ago.
No
Expert:  Viet - Laptop Tech replied 10 months ago.

ok, thanks

Customer: replied 10 months ago.
I'll have to take it to a repair shop. Thanks anyway.
Expert:  Viet - Laptop Tech replied 10 months ago.

Sorry, can I provide you another solution? Please let me know. Thank you.

Customer: replied 10 months ago.
No thanks. Have e good night.
Expert:  Viet - Laptop Tech replied 10 months ago.

You're welcome. Can we continue tomorrow? Thank you.

Customer: replied 10 months ago.
No thanks.
Expert:  Viet - Laptop Tech replied 10 months ago.

No problem, though the repair shop usually charges you a lot more. Thanks.

Expert:  Harold Hanna replied 10 months ago.

Hello David. If you are interested, I can provide you with instructions and a cheap replacement to repair the keyboard yourself. I can see your above discussion, and believe this will be much cheaper than taking it somewhere to be repaired.