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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a aspiri one and some of my keys are not working.

Customer Question

Hi.. i have a aspiri one and some of my keys are not working. What should i do?
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please tell me some of the keys that are not working?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
2 8 j
Expert:  Viet - Laptop Tech replied 1 year ago.

Thank you. Only 3 keys 2 8 j are not working right?

Is any of those keys stuck?

Do you have an external USB keyboard (like a keyboard from a Desktop computer)? If yes, can you connect it to the laptop and check?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
No i do not
Expert:  Viet - Laptop Tech replied 1 year ago.

Please shut down Aspire One laptop, then turn remove charger / power cord from laptop, then remove battery at the back of laptop for a couple of minutes, then reinstall, then turn on and check. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Running startup repair
Expert:  Viet - Laptop Tech replied 1 year ago.

OK, let it run, then let me know, thanks.

Customer: replied 1 year ago.
Still running
Expert:  Viet - Laptop Tech replied 1 year ago.

Did it run startup repair previously?

Customer: replied 1 year ago.
Expert:  Viet - Laptop Tech replied 1 year ago.

I mean, did it run startup repair at any time previously before the the keyboard issue first occurred?

Customer: replied 1 year ago.
No
Expert:  Viet - Laptop Tech replied 1 year ago.

ok, thanks

Customer: replied 1 year ago.
I'll have to take it to a repair shop. Thanks anyway.
Expert:  Viet - Laptop Tech replied 1 year ago.

Sorry, can I provide you another solution? Please let me know. Thank you.

Customer: replied 1 year ago.
No thanks. Have e good night.
Expert:  Viet - Laptop Tech replied 1 year ago.

You're welcome. Can we continue tomorrow? Thank you.

Customer: replied 1 year ago.
No thanks.
Expert:  Viet - Laptop Tech replied 1 year ago.

No problem, though the repair shop usually charges you a lot more. Thanks.

Expert:  Harold Hanna replied 1 year ago.

Hello David. If you are interested, I can provide you with instructions and a cheap replacement to repair the keyboard yourself. I can see your above discussion, and believe this will be much cheaper than taking it somewhere to be repaired.