I'm sorry about the issue. Is there any error or message?
Does it have windows xp,vista, or 7 or 8 or 10?
Does it let you adjust the volume or not?
Is there any volume / speaker icon on any of the keys on the keyboard?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Can we continue when you are at home? Thank you.
That's fine. I will be here in 6 hours. Please reply back later when you are at home, then we can continue. Thank you.
Great. Next time, if needed, you can uninstall the Sound device(s) in Device Manager, then restart the computer, then it will reinstall automatically, then check. Do you need help with any other computer question / issue today? You can always get back to me if there is still any issue later on. Thank you for the update.
Also, if you need, the full manual for your laptop is at the Toshiba website below:
If you need help with any computer issue in the future, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,